Reference librarians assist and instruct people in the most efficient ways to identify and access any needed information. Librarians have Masters degrees in Library and Information Science, as well as additional graduate degrees.

At Western Oregon University, our Reference Desk is staffed both by degreed librarians and by knowledgeable and customer-oriented library technicians. Our primary job is to help you with any questions you have, and you have multiple ways of contacting us, below.

In Person
Of course you can always visit us at the Reference Desk during library hours.

Instant Messaging
Use the Ask a Librarian chat window in the corner or top menu of every library page. You don’t need your own screen name. This is a private conversation with the WOU librarian on duty.

When WOU librarians are offline, you can try Answerland, where our partner librarians are available 24 hours a day, 7 days a week.

text us

Text your question to 503-383-WOU1 (9681)

Call 503-838-8899 during library hours.

Email and we will respond within one day.


Reference Consultation Appointment

If you need more in-depth help than can be given through a general reference interaction, make an appointment with one of our subject librarians.
Our staff directory lists their subject areas.

//added for spring 2020